Privacy & Security Policies

At the Schleich Toy Store, we are committed to protecting the privacy of our customers, which is why we do not sell, rent, or loan any personal information regarding our customers to anyone.

We hope the policy below will answer all of your questions regarding how we treat information gathered from visitors to SchleichToyStore.com. Feel free to  Contact Us with any questions you might have.

Customers always have the option of removing their information or stop receiving messages by contacting or sending an email to:
Email

What Information We Collect

In order to process your order efficiently, we collect the following information: name, billing address, shipping address, e-mail address, phone number, and credit card number ("Personal Information"). This information is used solely by the Schleich Toy Store and is stored in a secure environment. Under certain circumstances, we do also collect the user's IP address but only when we suspect that credit card fraud may have occurred.  Once your order is completed online, your credit card number is immediately deleted from our system and, therefore, we have no way of retreiving your credit card number.

To comply with IRS regulations, we are required to keep hard copies of purchase amounts and billing addresses for 3 years. We periodically (monthly) delete all transaction records from our web server as an extra precaution.

We NEVER have access to credit card information as it is deleted immediatly after your order is placed.

Remember to always delete your personal information from your computer's history after placing your order.


Use of Information that You Provide

At the Schleich Toy Store we collect Personal Information only for the purposes of fulfilling orders, and providing a high level of customer service. We do not give or sell Personal Information to any other party. We only send email for order confirmation. To those visitors who have indicated they wish to receive email newsletters from us, we will email newsletter and promotions as promised. If at any time you wish to stop receiving email newsletters from us, you can always remove your name from our mailing list by responding to the email with "Remove" in the subject line.

The Schleich Toy Store may be required disclose specific information when such disclosure appears necessary to comply with the law, a subpoena, or other litigation process. But this action has never been, to this date, required.

"Phishing" is a scam designed to steal your personal information. If you receive an e-mail that looks like it might be from the Schleich Toy Store asking for your personal information, do not respond. Schleich Toy Store would not request your credit card information, or other personal information through e-mail.

Security of the Information You Provide

Our top priority is to keep your Personal Information secure. We use Secure Sockets Layer (SSL) technology, which provides the highest level of security currently available for secure transactions, to encrypt all of your Personal Information before it is transmitted to us. Encrypted information cannot be read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon that should appear at the bottom of your internet browser's window (depending on what browser you use). These icons will appear when you are placing an order on our Web site. In addition, you will see our site address change slightly, from http: to https: indicating a secure server connection is being used. 

Additionally, access to your Order Information is provided only to our employees who have a need to know such information for the purpose of fulfilling your order and offering our high level of customer service.

Use of Cookies

We use cookies to provide our customers with streamlined ordering and other useful features. Cookies are pieces of information that are stored by your browser on your computer's hard drive. Cookies make Web surfing easier for you by saving your customer identification information while you're at our site. The use of cookies has become an industry standard used by most major Web sites. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Please continue to review our privacy policy from time to time so that you are aware of our current policy with respect to cookies. 

Your Acceptance of these Terms

By using our Web site, you agree to accept the Schleich Toy Store privacy policy. Make sure you read this policy carefully, because if you do choose to use our Web site, you automatically agree to this policy. If you do not agree to this policy, please do not use our Web site. We reserve the right, at our discretion, to change, modify, add, or remove our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and new users of our web site and will replace any prior policies which may be inconsistent. 


Contact Us:

Email