Privacy & Security Policies
We hope the policy below will answer all of your questions regarding how we treat information gathered from visitors to SchleichToyStore.com. Feel free to Contact Us with any questions you might have.
Customers always have the option of removing their information or stop receiving messages by contacting or sending an email to:
What Information We Collect
In order to process your order efficiently, we collect the following information: name, billing address, shipping address, e-mail address, phone number, and credit card number ("Personal Information"). This information is used solely by the Schleich Toy Store and is stored in a secure environment. Under certain circumstances, we do also collect the user's IP address but only when we suspect that credit card fraud may have occurred. Once your order is completed online, your credit card number is immediately deleted from our system and, therefore, we have no way of retreiving your credit card number.
To comply with IRS regulations, we are required to keep hard copies of purchase amounts and billing addresses for 3 years. We periodically (monthly) delete all transaction records from our web server as an extra precaution.
Remember to always delete your personal information from your computer's history after placing your order.
Use of Information that You Provide
At the Schleich Toy Store we collect Personal Information only for the purposes of fulfilling orders, and providing a high level of customer service. We do not give or sell Personal Information to any other party. We only send email for order confirmation. To those visitors who have indicated they wish to receive email newsletters from us, we will email newsletter and promotions as promised. If at any time you wish to stop receiving email newsletters from us, you can always remove your name from our mailing list by responding to the email with "Remove" in the subject line.
The Schleich Toy Store may be required disclose specific information when such disclosure appears necessary to comply with the law, a subpoena, or other litigation process. But this action has never been, to this date, required.
"Phishing" is a scam designed to steal your personal information. If you receive an e-mail that looks like it might be from the Schleich Toy Store asking for your personal information, do not respond. Schleich Toy Store would not request your credit card information, or other personal information through e-mail.
Security of the Information You Provide
Our top priority is to keep your Personal Information secure. We use Secure Sockets Layer (SSL) technology, which provides the highest level of security currently available for secure transactions, to encrypt all of your Personal Information before it is transmitted to us. Encrypted information cannot be read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon that should appear at the bottom of your internet browser's window (depending on what browser you use). These icons will appear when you are placing an order on our Web site. In addition, you will see our site address change slightly, from http: to https: indicating a secure server connection is being used.
Additionally, access to your Order Information is provided only to our employees who have a need to know such information for the purpose of fulfilling your order and offering our high level of customer service.
Your Acceptance of these Terms